Innovate Your Customer Service,
Reimagine Your Delivery

Taking place for the 2nd time this year, the Biannual Shared Services and Outsourcing Week 2018 is headed to the award-winning city; Vilnius!

You’ll know that the role of the customer has never been more critical to business success, and nowhere has this become more apparent than in the realm of Business Services. Now is the time to revolutionise your Business Services strategy, reimagining your SSO culture, your operational delivery and your digital transformation rulebook in order to accomplish customer excellence.

Look no further – Be part of the movement and join Europe’s leading force in shared services and outsourcing at #SSOW Autumn this September, where you will discover the most innovative and effective tools and strategies to empower excellence in your service operations.

The 2017 Expert Speaker Panel Included:

Michal Gryglewski

Head of GBS Europe

Sony Pictures

Maciej Piwowarczyk

SSC Director

Discovery Communications

Denes Lang

Head of Europe SSC


Catalina Magui

Head of HR Shared Service Center

Societe Generale European Business Services

Dariusz Bezeli

CEO Geoban Poland


Radka Bellissimo

Director of SSC at Jarden Business Services Group, Newall Brands

Philip Woodburn

VP Finance Global Shared Services Operations

Schneider Electric

Calum Cooper

Head of Shared Services Europe


Jamie Anderson

Head of GBS Europe


Erika Foldi

Shared Services Finance Project Leader

Johnson and Johnson

Gabor Ziesler

General Manager, Business Shared Services, Budapest


Gabriella Kokai

SSC HR Director


Martin Dewalsky

Head of EMEA Order to Cash  and SSC Director

Linde Group

Kim Leandersson

General Manager Shared Services

Tele 2

Anna Round

Operations Director


Stephen Caulfield

Vice President Dell EMC Global Services & GM Dell Bratislava

Dell EMC

Alex Guinness

IS Director and Head of Robotics Programme,


Robert Verbich

Head of Global Shared Services for EMEA


Radek Mierzejewski

Managing Director at DFDS Polska


Katerina Vranovska

Contact Centre Director

Johnson and Johnson

Tamas Kovacs

Site Leader for Shared Services


Radoslaw Kucharczyk

Global Programme Director


James Nelson

Finance Director SSC


Angus Kidd

Manading Director - Head of Compliance & Regulatory Affairs Effectiveness and Business Delivery Centers

Credit Suisse

Francisco Farras

Managing Director of Budapest SSC

Avis Budget Group

Herve Hachet

SSC Director


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Key Topics

Strategise your retention and millennial engagement strategy to create an exceptional SSC culture – nurture your leaders of tomorrow, today.

Digital transformation – embed and operationalise RDA to take care of transactional work, drive efficiency savings and allow your FTEs to focus on rewarding activities.

Embed CI initiatives into your organisation to help your FTEs to adapt to a rapidly changing landscape.

Utilise data analytics in order to capture vital statistics about your organisation and provide additional value add.

Explore the depth and scope of your SSC operations – convince your leaders that your SSC has the capacity for growth!

Here's What Went Down at #SSOW 2017

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