Innovate Your Customer Service,
Reimagine Your Delivery

Taking place for the 2nd time this year, the Biannual Shared Services and Outsourcing Week 2018 is headed to the award-winning city of Vilnius!

You’ll know that the role of the customer has never been more critical to business success and nowhere has this become more apparent than in the realm of Business Services. Now is the time to revolutionise your Business Services strategy, re-imagine your SSO culture, your operational delivery and your digital transformation rule book in order to accomplish customer excellence.

Look no further – Be part of the movement and join Europe’s leading force in shared services and outsourcing at #SSOW Autumn this September, where you will discover the most innovative and effective tools and strategies to empower excellence in your service operations.

Over 70 Inspirational Speakers, Including:

Sanjay Patel

Group Head of Business Services
BAT

Rosita Vasilkeviciute

Senior Vice President, Group Operations
Danske Bank

Kamila Grembowics

Senior Vice President Global Business Services
Adidas

Sandy Khanna

Managing Director, Group Business Services
BT

Madeleine Roach

Head of Global Process Strategy and Customer Engagement for Global Business Services
AstraZeneca

Sarunas Suipis

Vice President Operations and Managing Director
Western Union Processing Lithuania

Barbara Kleehaupt-Roither

Head of Siemens Shared Services Platform
Siemens

AJ Wijesinghe

Chief Global Business Services Officer
JLL

Helen Emmett

Operations Director Global Finance Services
Experian

Maciej Piwowarczyk

Senior Director Global Business Services
Discovery Communications

Eric Riego de Dios

Human Resources Director
Baker McKenzie Global Services

Mariano Gonzalez

HR Director of Operations for EMEA, and COO
BGO Lithuania

Your Industry’s #1 Event

 

300+

Attendees

 

121+

Practitioner Accounts

 

80+

Speakers

 

3:1

End User/ Sponsor Ratio

Key Topics

Strategise your retention and millennial engagement strategy to create an exceptional SSC culture – nurture your leaders of tomorrow, today.

Digital transformation – embed and operationalise RDA to take care of transactional work, drive efficiency savings and allow your FTEs to focus on rewarding activities.

Embed CI initiatives into your organisation to help your FTEs to adapt to a rapidly changing landscape.

Utilise data analytics in order to capture vital statistics about your organisation and provide additional value add.

Explore the depth and scope of your SSC operations – convince your leaders that your SSC has the capacity for growth!

Here's What Went Down at #SSOW 2018


Sponsors & Exhibitors
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