Innovate Your Customer Service,
Reimagine Your Delivery
Taking place for the 2nd time this year, the Biannual Shared Services and Outsourcing Week 2018 is headed to the award-winning city of Vilnius!
You’ll know that the role of the customer has never been more critical to business success and nowhere has this become more apparent than in the realm of Business Services. Now is the time to revolutionise your Business Services strategy, re-imagine your SSO culture, your operational delivery and your digital transformation rule book in order to accomplish customer excellence.
Look no further – Be part of the movement and join Europe’s leading force in shared services and outsourcing at #SSOW Autumn this September, where you will discover the most innovative and effective tools and strategies to empower excellence in your service operations.
Over 70 Inspirational Speakers, Including:
Group Head of Business Services
Eric Riego de Dios
Human Resources Director
Baker McKenzie Global Services
Senior Vice President, Group Operations
Senior Vice President Global Business Services
Head of Global Process Strategy and Customer Engagement for Global Business Services
HR Director of Operations for EMEA, and COO
Managing Director, Group Business Services
Vice President Operations and Managing Director
Western Union Processing Lithuania
Chief Global Business Services Officer
Your Industry’s #1 Event
End User/ Sponsor Ratio
Strategise your retention and millennial engagement strategy to create an exceptional SSC culture – nurture your leaders of tomorrow, today.
Digital transformation – embed and operationalise RDA to take care of transactional work, drive efficiency savings and allow your FTEs to focus on rewarding activities.
Embed CI initiatives into your organisation to help your FTEs to adapt to a rapidly changing landscape.
Utilise data analytics in order to capture vital statistics about your organisation and provide additional value add.
Explore the depth and scope of your SSC operations – convince your leaders that your SSC has the capacity for growth!