11th - 13th September 2018 | Vilnius, Lithuania

Main Conference Day 1

8:00 am - 8:20 am Registration Opens

8:20 am - 8:30 am SSON and Chair Person Opening Remarks

8:30 am - 9:00 am Creating a Winning Strategy for Business Services – Driving a Committed and Engaged Workforce through a Culture of Innovation

Rosita Vasilkeviciute - Senior Vice President, Group Operations Danske Bank

img

Rosita Vasilkeviciute

Senior Vice President, Group Operations
Danske Bank

9:00 am - 9:10 am SSON Bingo / Selfie Networking Session

9:10 am - 9:40 am Guarantee a Successful Take-off on Your 10X Digital Disruption: Delivering the Next Generation of Organisational Growth and Excellence

img

Madeleine Roach

Head of Global Process Strategy and Customer Engagement for Global Business Services
AstraZeneca

img

Sandor van Rijn

Director Enterprise Financial Services
WarnerBros International

10:10 am - 10:40 am Networking and Refreshment Break

10:40 am - 12:55 pm Interactive Discussion Groups Begin

img

Sandy Khanna

Managing Director, Group Business Services
BT

img

Rosita Vasilkeviciute

Senior Vice President, Group Operations
Danske Bank

img

Sarunas Suipis

Vice President Operations and Managing Director
Western Union Processing Lithuania

img

Radek Mierzejewski

Managing Director
DFDS

img

Arthur Seidl

Vice President Global Business Process Optimisation
Deutsche Post DHL

img

Ruta Jasiulioniene

Branch Manager
SEB

img

Balint Hoffer

Director of General Ledger Accounting and Reporting
Viacom Global Business Services

img

Marzena Kaczmarkiewicz

Service Delivery Director
HDS

img

Ekkehart von Roda

Senior Director Finance Transformation Shared Services
DHL Supply Chain

img

Arthur Seidl

Vice President Global Business Process Optimisation
Deutsche Post DHL

img

Marinela Tanase

Head of HR & Global HR lead Finance Shared Services
British American Tobacco

img

Mariano Gonzalez

HR Director of Operations for EMEA, and COO
BGO Lithuania

img

Eric Riego de Dios

Human Resources Director
Baker McKenzie Global Services

img

Tomasz Bortlisz

Director HR Solutions Centre EMEA
Arrow Electronics

img

Kathryn Heywood

Senior HR Director
Global Business Services

img

Marzena Kaczmarkiewicz

Service Delivery Director
HDS

img

Rolf Lux

Head of Strategy and Operations, Global Business Services
Swiss Re

img

Ruta Jasiulioniene

Branch Manager
SEB

img

Kathryn Heywood

Senior HR Director
Global Business Services

img

Rolf Lux

Head of Strategy and Operations, Global Business Services
Swiss Re

img

Irfan Ali

Head of Robotics Process Automation for Shared Services
Bosch Service Solutions

5:40 pm - 6:00 pm Imagining and Creating the Future of GBS - The Art of the Possible

Sanjay Patel - Group Head of Business Services BAT
img

Sanjay Patel

Group Head of Business Services
BAT

6:00 pm - 7:40 pm SSOW Evening Drinks reception!