11th - 13th September 2018 | Vilnius, Lithuania

Main Conference Day 1

8:00 am - 8:20 am Registration Opens

8:20 am - 8:30 am SSON and Chair Person Opening Remarks

8:30 am - 9:00 am Creating a Winning Strategy for Business Services – Driving a Committed and Engaged Workforce through a Culture of Innovation

Rosita Vasilkeviciute, Senior Vice President, Group Operations,Danske Bank

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Rosita Vasilkeviciute

Senior Vice President, Group Operations
Danske Bank

9:00 am - 9:10 am SSON Bingo / Selfie Networking Session

9:10 am - 9:40 am Guarantee a Successful Take-off on Your 10X Digital Disruption: Delivering the Next Generation of Organisational Growth and Excellence

Tony Saldanha, Vice President, Global Business Services, Next Generation Services,P&G
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Tony Saldanha

Vice President, Global Business Services, Next Generation Services
P&G

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Madeleine Roach

Head of Global Process Strategy and Customer Engagement for Global Business Services
AstraZeneca

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Sandor van Rijn

Director Enterprise Financial Services
WarnerBros International

10:10 am - 10:40 am Networking and Refreshment Break

10:40 am - 12:55 pm Interactive Discussion Groups Begin

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Sandy Khanna

Managing Director, Group Business Services
BT

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Rosita Vasilkeviciute

Senior Vice President, Group Operations
Danske Bank

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Sarunas Suipis

Vice President Operations and Managing Director
Western Union Processing Lithuania

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Radek Mierzejewski

Managing Director
DFDS

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Arthur Seidl

Vice President Global Business Process Optimisation
Deutsche Post DHL

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Ruta Jasiulioniene

Head of Shared Service Centre
SEB

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Balint Hoffer

Director of General Ledger Accounting and Reporting
Viacom Global Business Services

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Marzena Kaczmarkiewicz

Service Delivery Director
HDS

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Mark Dick

SAP Success Factors Project Manager
Kelda Group

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Ekkehart von Roda

Senior Director Finance Transformation Shared Services
DHL Supply Chain

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Shiran Ranasinghe

Director of Global Centre of Excellence
Aon Corp

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Helen Emmett

Operations Director Global Finance Services
Experian

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Matteo Lo Duca

Finance Shared Service Centre Director
Fendi

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Arthur Seidl

Vice President Global Business Process Optimisation
Deutsche Post DHL

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Marinela Tanase

Head of HR & Global HR lead Finance Shared Services
British American Tobacco

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Mariano Gonzalez

HR Director of Operations for EMEA, and COO
BGO Lithuania

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Eric Riego de Dios

Human Resources Director
Baker McKenzie Global Services

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Iwan Roberts

HR Shared Services and Global HR Operations
Pearson

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Tomasz Bortlisz

Director HR Solutions Centre EMEA
Arrow Electronics

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Kathryn Heywood

Senior HR Director
Global Business Services

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Marzena Kaczmarkiewicz

Service Delivery Director
HDS

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Rolf Lux

Head of Strategy and Operations, Global Business Services
Swiss Re

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Ruta Jasiulioniene

Head of Shared Service Centre
SEB

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Kathryn Heywood

Senior HR Director
Global Business Services

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Barbara Kleehaupt-Roither

Head of Siemens Shared Services Platform
Siemens

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Rolf Lux

Head of Strategy and Operations, Global Business Services
Swiss Re

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Irfan Ali

Head of Robotics Process Automation for Shared Services
Bosch Service Solutions

5:40 pm - 6:00 pm Imagining and Creating the Future of GBS - The Art of the Possible

Sanjay Patel, Group Head of Business Services,BAT
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Sanjay Patel

Group Head of Business Services
BAT

6:00 pm - 7:40 pm SSOW Evening Drinks reception!