11th - 13th September 2018 | Vilnius, Lithuania

Main Conference Day 2

8:00 am - 8:00 am Conference Registration Opens

8:00 am - 8:30 am Breakfast Briefing – Artificial Intelligence and Business Services (Registration required)

8:30 am - 8:45 am Chairperson’s Opening Remarks

8:45 am - 9:10 am Perception is Reality – Transforming the Stature of GBS

Kamila Grembowics - Senior Vice President Global Business Services Adidas
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Kamila Grembowics

Senior Vice President Global Business Services
Adidas

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Sandy Khanna

Managing Director, Group Business Services
BT

9:35 am - 10:10 am Should you say “Yes” to GBS? Successes and Problems with Adopting a GBS Model (Panel)

Rolf Lux - Head of Strategy and Operations, Global Business Services Swiss Re
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Rolf Lux

Head of Strategy and Operations, Global Business Services
Swiss Re

10:10 am - 10:35 am Morning Refreshments

10:35 am - 11:10 am Diversity within Business Services Leadership– Creating a Culture of Inclusion and Innovation

Madeleine Roach - Head of Global Process Strategy and Customer Engagement for Global Business Services AstraZeneca
Anna Falbogowska - Director, Strategic Deployment GSK
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Madeleine Roach

Head of Global Process Strategy and Customer Engagement for Global Business Services
AstraZeneca

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Anna Falbogowska

Director, Strategic Deployment
GSK

11:10 am - 11:40 am The BIG BPO Debate...Putting the “O” back in SSON!

Helen Harris - Business Services Group Process Lead RB
Rajeev Jain - Head of Finance Controllership HP
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Helen Harris

Business Services Group Process Lead
RB

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Rajeev Jain

Head of Finance Controllership
HP

11:40 am - 12:20 pm Picking the Ultimate European SSO Award Winner!

12:20 pm - 1:20 pm Lunch

Group 9

1:20 pm - 2:45 pm We are… The 23% of European SSCs 0-3 years into our journey

David Böhm - Head of Regional Business Services Europe Knorr-Bremse Business Services Europe
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David Böhm

Head of Regional Business Services Europe
Knorr-Bremse Business Services Europe

1:20 pm - 2:45 pm We are… The 30% of European SSOs who are operating a single function

1:20 pm - 2:45 pm We are… The 27% of European SSOs who are over 10 years old – we are operating global centres and have established GBS models

Rolf Lux - Head of Strategy and Operations, Global Business Services Swiss Re
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Rolf Lux

Head of Strategy and Operations, Global Business Services
Swiss Re

1:20 pm - 2:45 pm We are… The 41% of European SSCs who are 4-10 years old and need to remodernise our offering

1:20 pm - 2:45 pm We are… Expanding our valueadding services into new verticals

1:20 pm - 2:45 pm We are… The 45% of SSOs for whom 75% of our activities are transactional

1:20 pm - 2:45 pm We are… The 12% of European SSOs for whom 3/4s of our operations are knowledge-based, value add activities

1:20 pm - 2:45 pm We are… The 12% of European SSOs who have fully implemented some form of IA

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Jamel Ziani

Head of Operations for Order to Cash, and SVP of Integrated Business Operations
Bayer

1:20 pm - 2:45 pm Procure to Pay Process Excellence

Valerie Moglia - Head of GPO Organisation GSK
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Valerie Moglia

Head of GPO Organisation
GSK

1:20 pm - 2:45 pm Record to Report Process Excellence

1:20 pm - 2:45 pm Hire to Retire Process Excellence

2:45 pm - 3:10 pm Afternoon Coffee Break

3:10 pm - 4:00 pm Your New Chatbot Employee...Just How Far Can AI Take Us?

4:00 pm - 4:00 pm Chairperson’s Close of Conference and invitation to SSOW 2019. Where will we take you next year……?