11th - 13th September 2018 | Vilnius, Lithuania

Media Center

Featured Download

Exclusive Interview with Gabriella Takács - Former BT SSC Lead

Gabriella Takács former SSC Lead at BT talks us through how to create a successful workforce in Shared Services, the importance of culture and employee engagement.

Exclusive Interview with David Gyõri - The LEGO Group

Dávid Gyõri from the LEGO Group gives us some insight on what the future holds for talent management, retention and millennials. Download your copy of this exclusive interview!

A Report on Eastern Europe Shared Services

For shared services that are entering a mature stage of existence, automation is widely acknowledged as a key performance enabler. The same, in truth, goes for any SSO launch.To find out more about the state of the shared services industry, download our infographic with all all you need to know.< ...

How to Lose Your Valuable Staff In Just Six Months

Follow these key talent management rules to ensure that you retain your staff in this competitive marketplace.

SSON's 2015 State of the Shared Services Industry Report: A Focus on CEE

Learn how much other SSOs in Central & Eastern Europe are preparing for the opportunities presented by Optimised Services, Digital Automation, Data Analytics-driven Business Intelligence, Customer-oriented Services, New Skill Sets, and more, by downloading SSON's exclusive report.

Where are YOU on the Shared Services Maturity Roadmap

Shared Services Maturity Index: where are you on the maturity roadmap? Pinpoint your current stage and identify where you are and what you should be planning for next, we have put together a maturity map, and suggested thinking points for each stage.

Evolution of Central & Eastern Europe Shared Service Centres (Captive/Hybrid excluding BPO)

Which functions and industry verticals are most common in CEE? SSON's global analytics centre (DART) reviewed internal and external data on the Captive/Hybrid SSC landscape in CEE. The interactive data sets answers to this question and more!

Post Show Report

See what you missed at our 2016 event!

CEE Market Report: The Perfect Storm of Automation + Millennials = A New Delivery Paradigm

New technologies mean processes are flowing faster, better, and more effectively, shifting service delivery strategies firmly into the digital world. Do you know how are these technologies influencing the mobile-enabled Millennial generation in the Central and Eastern Europe Shared Serv ...

A New Generation is Making Waves in the Workplace - And They Are Redefining the Game Plan [Successfully, as it Happens]

SSON interviewed three Directors whose SSOs rank in the top 20 Most Admired Shared Service Centres globally (according to SSON Analytics) to ask them how they were recruiting new skill sets, what kind of training was most effective, and which strategies were most successful in retaining key talen ...

Computacentre: Developing Leadership Capability (2016 Presentation)

In this presentation Jamie Davies from Computacentre, explains how to gain competitive edge through SSC leadership capability without breaking the bank!

BT: Global process owner: The journey from theory to practice! (2016 Presentation)

How can you effectively drive process standardisation and optimisation in a complex matrix organisation? Rob McDonald, Lead Global process owner, BT explains how in this exclusive presentation from Eastern Europe SSO Week 2016!

Diageo: Empowering Finance Continuous Improvement: Alignment, People And Strategy (2016 Presentation)

Diageo knew they could play a much larger role in the organisation and drive business performance - Gabor Zeisler shows you how they've done it!

Featured Speakers – New To Eastern Europe SSOW!

Learn from the best – hear from more speakers from SSON’s “Top 20 Globally Most Admired Shared Service Centres”, and more 2017 award winners, than ever before!

The Big Eastern Europe Talent Discussion - hiring, nurturing, and retaining talent!

Identified as your number 1 regional concern, this year SSON is hosting two, back-to-back interactive panel sessions devoted completely to helping you to create an outstanding talent strategy which will enable you to innovate solutions to win the talent war!

Robotics Process Automation and Intelligent Automation sessions

Eastern European SSOW has gathered together a range of sessions and experts designed to answer everything you need to know about RPA and the next stage of development, Intelligent Automation.

SSON EXCLUSIVE: Behind the scenes Site Tours!

For the 4th year in a row, SSON Eastern Europe brings you its industry leading site tours. This shared services multi-function site tour day will give you the exclusive opportunity to engage and benchmark with your peers who are operating in Eastern Europe. Take this opportunity to gather in ...

6 Steps to Losing your Valuable Staff in Just Six Months [Infographic]

The competition for talent is nothing new in the Eastern european region, the rise of the Millennial generation, a focus on data-based capabilities, and talent looking for long-term career progression means that shared services has to up its game to stay ahead.For those that won’t heed the ...

Talent + Artificial Intelligence is Powering Up Shared Services

The idea of a robotic “workforce” has lost some of its fear factor as we recognize the benefits of modern day RPA. But the key challenge is still to find the right internal talent. RPA is always business led, we were reminded, unlike most other technology implementations. So it's doubly impo ...

The Millennial Secret: How to win them over by playing them at their own game

How to use "gamification" or game psychology to get your teams enthusiastic about learning. Companies like BP once faced a 23% attrition rate in its Budapest GBS centre. Today, that ratio is down to 9%...

RPAs Breakthrough Year: Theory Turns into Practice (and Wins)

How much and how far has RPA truly been integrated within business support services? Sony Pictures, Geoban, Linde and Diageo spill the beans…

60 Seconds with...Dariusz Bazeli

In this 60 seconds interview with Dariusz Bazeli, General Manager Geoban Poland, part of the Santander Group, EMBA - we discover how Robotic Process Automation and Intelligent Automation has impacted Geoban's operations and more. ...

Industry Insight: Herve Hachet, SSC Director at AmerSports Corporation

We sit down with the Shared Service Center Director at AmerSports Corporation to get his thoughts on SSCs, industry challenges, technologies and more...

Industry Insight: Philip Woodburn, VP Finance Global Shared Services and Operations, Schneider Electric

We chat to Philip Woodburn, VP Finance Global Shared Services and Operations at Schneider Electric, who predicts big changes for Shared Services Centres

60 Seconds with...Andras Takacs & Alex Guinness

So, what’s really happening behind-the-scenes? How much and how far has RPA truly been integrated within DIAGEO's business support services? We asked Andras and Alex, their leading RPA candidates to spill the beans…

60 Seconds with...Martin Dewalsky, The Linde Group

In this 60 seconds interview Martin Dewalsky, Head of EMEA OTC at The Linde Global Services tell us the biggest challenge with regards to implementing RPA/intelligent automation and what he wishes RPA solutions could offer...

60 seconds with Michal Gryglowski, VP-Global Business Services, Sony Pictures

In this exclusive 60 seconds interview with Michal Gryglowski we find out some challenges Sony Pictures are currently facing with regards to implementing RPA 

EESSOW: The Attendee list

Discover who's already attending #EESSOW and join them today!

Additional Content Download

Budapest City guide

Why not combine attending Eastern European Shared Services & Outsourcing Week with a few days in the beautiful city of Budapest?This city guide is the perfect accompaniment for a few days in the Hungarian capital. The Budapest city guide includes some great tips and helpful hints:Tips on where to find...