Exclusive Content

Sit and Talk with Gabriella Kokai

Sit and Talk with Gabriella Kokai

The Shared Services & Outsourcing Network (SSON) interviewed Gabriella Kokai, Director of European HR Shared Services at Mylan about her experiences in the shared services industry.

Kokai answers what she believes is going to be the biggest changes with shared services in the foreseeable future and reveals her goals for the coming months.

 

Exclusive Interview with Gabriella Takács - Former BT SSC Lead

Exclusive Interview with Gabriella Takács - Former BT SSC Lead

Gabriella Takács former SSC Lead at BT talks us through how to create a successful workforce in Shared Services, the importance of culture and employee engagement.

Exclusive Interview with David Gyõri - The LEGO Group

Exclusive Interview with David Gyõri - The LEGO Group

Dávid Gyõri from the LEGO Group gives us some insight on what the future holds for talent management, retention and millennials. Download your copy of this exclusive interview!

How to Lose Your Valuable Staff In Just Six Months

How to Lose Your Valuable Staff In Just Six Months

Follow these key talent management rules to ensure that you retain your staff in this competitive marketplace.

Where are YOU on the Shared Services Maturity Roadmap

Where are YOU on the Shared Services Maturity Roadmap

Shared Services Maturity Index: where are you on the maturity roadmap?
Pinpoint your current stage and identify where you are and what you should be planning for next, we have put together a maturity map, and suggested thinking points for each stage.

CEE Market Report: The Perfect Storm of Automation + Millennials = A New Delivery Paradigm

CEE Market Report: The Perfect Storm of Automation + Millennials = A New Delivery Paradigm

New technologies mean processes are flowing faster, better, and more effectively, shifting service delivery strategies firmly into the digital world. Do you know how are these technologies influencing the mobile-enabled Millennial generation in the Central and Eastern Europe Shared Services landscape? Find out more in this exclusive SSON report...

A New Generation is Making Waves in the Workplace - And They Are Redefining the Game Plan [Successfully, as it Happens]

A New Generation is Making Waves in the Workplace - And They Are Redefining the Game Plan [Successfully, as it Happens]

SSON interviewed three Directors whose SSOs rank in the top 20 Most Admired Shared Service Centres globally (according to SSON Analytics) to ask them how they were recruiting new skill sets, what kind of training was most effective, and which strategies were most successful in retaining key talent. Read on...

6 Steps to Losing your Valuable Staff in Just Six Months [Infographic]

6 Steps to Losing your Valuable Staff in Just Six Months [Infographic]

The competition for talent is nothing new in the Eastern european region, the rise of the Millennial generation, a focus on data-based capabilities, and talent looking for long-term career progression means that shared services has to up its game to stay ahead.

For those that won’t heed the warning, here's how to lose your valuable staff in six months (or less).

Talent + Artificial Intelligence is Powering Up Shared Services

Talent + Artificial Intelligence is Powering Up Shared Services

The idea of a robotic “workforce” has lost some of its fear factor as we recognize the benefits of modern day RPA. But the key challenge is still to find the right internal talent. RPA is always business led, we were reminded, unlike most other technology implementations. So it's doubly important to engage those people who have deep process knowledge...

The Millennial Secret: How to win them over by playing them at their own game

The Millennial Secret: How to win them over by playing them at their own game

How to use "gamification" or game psychology to get your teams enthusiastic about learning. Companies like BP once faced a 23% attrition rate in its Budapest GBS centre. Today, that ratio is down to 9%...

RPAs Breakthrough Year: Theory Turns into Practice (and Wins)

RPAs Breakthrough Year: Theory Turns into Practice (and Wins)

How much and how far has RPA truly been integrated within business support services? Sony Pictures, Geoban, Linde and Diageo spill the beans…

Industry Insight: Herve Hachet, SSC Director at AmerSports Corporation

Industry Insight: Herve Hachet, SSC Director at AmerSports Corporation

We sit down with the Shared Service Center Director at AmerSports Corporation to get his thoughts on SSCs, industry challenges, technologies and more...

Industry Insight: Philip Woodburn, VP Finance Global Shared Services and Operations, Schneider Electric

Industry Insight: Philip Woodburn, VP Finance Global Shared Services and Operations, Schneider Electric

We chat to Philip Woodburn, VP Finance Global Shared Services and Operations at Schneider Electric, who predicts big changes for Shared Services Centres