Shared Service Centres (SSC) are an ever evolving beast. Ever changing their roles within organisation and subsequently it is important for an SSC to mature along the correct path for its intended use.
Download your complimentary infographic now and benchmark your organisation for a look at where you stand within the industry:
- Why 39% of SSCs in Europe have an automation talent gap
- How 41% of are providing benefits on a global-scale
- A method in which SSCs can move from primitive processes to a fully independent unit of the business, providing new revenue streams
SSON recently hosted an online discussion on how shared services organisations are handling diversity. While the obvious reaction is to adopt a ‘women’ moniker and analyse workforce demographics and management representation on the basis of gender, the real issue at stake, as it emerged, is bigger than this.
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Robotics, data analytics, AI, shared services needs to transform to keep up with the latest technology trends or risk becoming obsolete.
We spoke with Iwan Roberts, Vice President of Global HR Operations and Shared Services at Pearson, about how they are bringing shared services up to speed.
Download this exclusive case study, in which Iwan details:
- How Pearson is modernizing HR shared services to utilize RPA
- The challenges in bringing SSCs into the 21st century
- Why user experience is the be all and end all of any shared services transformation
Creating a GBS from scratch - Special Interview with Caroline Basyn, Global Business Services Officer, Mondelez
What are the 3 pillars to a successful Global Business Service and improving margins? What does an effective global operating model like Mondelez's look like? What are the 3 major talent characteristics you need to look out for when building a GBS?
Get the answers in this exclusive video interview with Caroline Basyn, Global Business Services Officer, Mondelez!
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Watch this insightful interview with Chief Global Business Services Officer from JLL about their value proposition to provide a globally scalable solution to their customers that has lead them to a success! Access the video and gain insight to JLL's journey to prosperity.
"GBS has become a partner, and part of our daily business...we treat them as equals". Interview with Devi Kencki from Swiss Re at the18th Annual European Shared Services & Outsourcing Week last month, talking about his experience of setting up and transforming Global Business Services. Watch this video to learn more!
Catch this insightful and exclusive interview with Mike Stops, where he discusses setting up group business services and how NSG got to the recovery and success stage through the quality of the service and the transparency that they give. Watch the interview to gain insight on how NSG took on more value-added work to help the group even further.
Interview on how OMV embark on a new journey to deliver a different promise to its stakeholders, which is innovation. Watch this exclusive interview for a look on how they accomplished this successfully.
‘War for talent is a big thing’ - Hear first-hand from Phil Gillingham, Director, Global Human Resource Operations, on what Microsoft set out to achieve – to deliver HR services with a high degree of employee satisfaction, quality and accuracy.
SSON Analytics has surveyed leaders of European Shared Services Organisations to dive into the key find out more on the state of Millennial Talent, Digital Disruption and Customer Experience in European Shared Services Organizations (SSOs)! In their partnership with the Shared Services and Outsourcing Week, Europe 2018 – The Autumn edition event, they have shared this report with us and you for free!
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The combination of digitalization, robotisation and analytics has redefined the game plan with customer experience as the first fundamental part of the strategy.
Guy Mercier of Solvay Business Services, was one speaker at the 18th Annual European Shared Services and Outsourcing Week 2018 event, who best summarized what drives ‘service’.
Download this exclusive case study featuring use cases from Amazon, Danske Bank and Shell, which details:
- Customer Centricity is currently underrepresented, ranking in the top five skills deficit in the shared services workplace – what can it be driven by?
- Keeping your eye on the prize, in the midst of a digital storm
- The survival of the shared services model will live or die based on the accessibility you offer and your speed of delivery
- Millennials and Gen Z are the digital natives that businesses need in order to progress and compete effectively
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We talk to T.J. Wolfe, who shares his top tips for starting up a new shared service centre, which are focussing on added value and business partnerships...
Get fresh insight on how blockchain works, what the biggest challenges are, what you need to do to get ahead of change and how blockchain is proving itself a game changer for the way businesses transact activities.
Gabriella Takács former SSC Lead at BT talks us through how to create a successful workforce in Shared Services, the importance of culture and employee engagement.
Dávid Gyõri from the LEGO Group gives us some insight on what the future holds for talent management, retention and millennials. Download your copy of this exclusive interview!
Follow these key talent management rules to ensure that you retain your staff in this competitive marketplace.
New technologies mean processes are flowing faster, better, and more effectively, shifting service delivery strategies firmly into the digital world. Do you know how are these technologies influencing the mobile-enabled Millennial generation in the Central and Eastern Europe Shared Services landscape? Find out more in this exclusive SSON report...
A New Generation is Making Waves in the Workplace - And They Are Redefining the Game Plan [Successfully, as it Happens]
SSON interviewed three Directors whose SSOs rank in the top 20 Most Admired Shared Service Centres globally (according to SSON Analytics) to ask them how they were recruiting new skill sets, what kind of training was most effective, and which strategies were most successful in retaining key talent. Read on...
The competition for talent is nothing new in the Eastern european region, the rise of the Millennial generation, a focus on data-based capabilities, and talent looking for long-term career progression means that shared services has to up its game to stay ahead.
For those that won’t heed the warning, here's how to lose your valuable staff in six months (or less).
The idea of a robotic “workforce” has lost some of its fear factor as we recognize the benefits of modern day RPA. But the key challenge is still to find the right internal talent. RPA is always business led, we were reminded, unlike most other technology implementations. So it's doubly important to engage those people who have deep process knowledge...
How to use "gamification" or game psychology to get your teams enthusiastic about learning. Companies like BP once faced a 23% attrition rate in its Budapest GBS centre. Today, that ratio is down to 9%...
How much and how far has RPA truly been integrated within business support services? Sony Pictures, Geoban, Linde and Diageo spill the beans…
In this 60 seconds interview with Dariusz Bazeli, General Manager Geoban Poland, part of the Santander Group, EMBA - we discover how Robotic Process Automation and Intelligent Automation has impacted Geoban's operations and more..
We sit down with the Shared Service Center Director at AmerSports Corporation to get his thoughts on SSCs, industry challenges, technologies and more...
Industry Insight: Philip Woodburn, VP Finance Global Shared Services and Operations, Schneider Electric
We chat to Philip Woodburn, VP Finance Global Shared Services and Operations at Schneider Electric, who predicts big changes for Shared Services Centres
So, what’s really happening behind-the-scenes? How much and how far has RPA truly been integrated within DIAGEO's business support services? We asked Andras and Alex, their leading RPA candidates to spill the beans…
In this 60 seconds interview Martin Dewalsky, Head of EMEA OTC at The Linde Global Services tell us the biggest challenge with regards to implementing RPA/intelligent automation and what he wishes RPA solutions could offer...
In this exclusive 60 seconds interview with Michal Gryglowski we find out some challenges Sony Pictures are currently facing with regards to implementing RPA