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Special Report - Future of Outsourcing

Special Report - Future of Outsourcing

What is the future of successful outsourcing? Is it just cost cutting? Partners working for common goals? Can one tech vendor supply all of your organisations needs? What are the pros and cons or outsourcing AI? 

Find out in this exclusive report from Raconteur! 

[Infographic] How Mature is Your Shared Services Centre?

[Infographic] How Mature is Your Shared Services Centre?

Shared Service Centres (SSC) are an ever evolving beast. Ever changing their roles within organisation and subsequently it is important for an SSC to mature along the correct path for its intended use.

Download your complimentary infographic now and benchmark your organisation for a look at where you stand within the industry:

  • Why 39% of SSCs in Europe have an automation talent gap
  • How 41% of are providing benefits on a global-scale
  • A method in which SSCs can move from primitive processes to a fully independent unit of the business, providing new revenue streams
The SSON Diversity Report

The SSON Diversity Report

SSON recently hosted an online discussion on how shared services organisations are handling diversity. While the obvious reaction is to adopt a ‘women’ moniker and analyse workforce demographics and management representation on the basis of gender, the real issue at stake, as it emerged, is bigger than this.

>> Download your complimentary copy now:

Bringing HR into the 21st Century

Bringing HR into the 21st Century

Robotics, data analytics, AI, shared services needs to transform to keep up with the latest technology trends or risk becoming obsolete.


We spoke with Iwan Roberts, Vice President of Global HR Operations and Shared Services at Pearson, about how they are bringing shared services up to speed. 


Download this exclusive case study, in which Iwan details:

  • How Pearson is modernizing HR shared services to utilize RPA
  • The challenges in bringing SSCs into the 21st century
  • Why user experience is the be all and end all of any shared services transformation
Creating a GBS from scratch - Special Interview with Caroline Basyn, Global Business Services Officer, Mondelez

Creating a GBS from scratch - Special Interview with Caroline Basyn, Global Business Services Officer, Mondelez

What are the 3 pillars to a successful Global Business Service and improving margins? What does an effective global operating model like Mondelez's look like? What are the 3 major talent characteristics you need to look out for when building a GBS?

Get the answers in this exclusive video interview with Caroline Basyn, Global Business Services Officer, Mondelez!

>> Access your complimentary video now:

Interview with JLL

Interview with JLL

Watch this insightful interview with Chief Global Business Services Officer from JLL about their value proposition to provide a globally scalable solution to their customers that has lead them to a success! Access the video and gain insight to JLL's journey to prosperity.

Interview with Swiss Re

Interview with Swiss Re

"GBS has become a partner, and part of our daily business...we treat them as equals". Interview with Devi Kencki from Swiss Re at the18th Annual European Shared Services & Outsourcing Week last month, talking about his experience of setting up and transforming Global Business Services. Watch this video to learn more!

Interview with NSG

Interview with NSG

Catch this insightful and exclusive interview with Mike Stops, where he discusses setting up group business services and how NSG got to the recovery and success stage through the quality of the service and the transparency that they give. Watch the interview to gain insight on how NSG took on more value-added work to help the group even further.

Interview with OMV Petrom Global Solutions SRL

Interview with OMV Petrom Global Solutions SRL

Interview on how OMV embark on a new journey to deliver a different promise to its stakeholders, which is innovation. Watch this exclusive interview for a look on how they accomplished this successfully. 

Interview with Microsoft

Interview with Microsoft

‘War for talent is a big thing’ - Hear first-hand from Phil Gillingham, Director, Global Human Resource Operations, on what Microsoft set out to achieve – to deliver HR services with a high degree of employee satisfaction, quality and accuracy.