Main Conference Day 1

In this opening plenary hear from Denes Lang, the Head of Vodafone Europe about the main challenges and opportunities within Eastern Europe Business Services.
Using SSON Analytics proprietary data, this discussion will give in-depth insight into the current state of the SSC world, and how Vodafone is reacting to overarching themes such as:

• Ongoing external factors – with SSC growth in the region, how to win the talent war
• New technological advances – the digital business transformation revolution
• New entrants – how do we react to new market entrants?

Learn how Vodafone have embarked on an exciting transformation programme, integrating their two SSCs in Budapest and Bucharest , and how Vodafone SSC is developing it’s multi-site strategy to move up
the value chain to business partnering best practice.

8:45 AM - 9:20 AM SSCs in Eastern Europe – The vital trends that will shape your business in 2017 and beyond!

Denes Lang, Head of Europe SSC, Vodafone


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Denes Lang

Head of Europe SSC
Vodafone
A structured, interactive networking exercise to maximise your opportunity to make invaluable connections with your SSC leader peers from around the region.
Delegates make their way around the room, building a group along the way, doing collaborative problem solving armed with a range of clues, to compete for a fantastic prize!

9:20 AM - 9:30 AM SSON Bingo!

Create your RPA rulebook – nearly 70% of SSC practitioners believe RPA will play a significant part in their future operations.
In this interactive panel discussion, hear from expert-level practitioners on how they are operationalising RPA and embedding it within the DNA of their companies, and walk away with the confidence and insight to take your operations to the next level.

• Hear from an expert panel of end-users at different stages of their RPA journey, who are reaping the rewards of the RPA revolution
• Implementing robotics, the stumbling blocks and key issues
• A frank discussion surrounding the benefits reaped through utilising RPA
• Tackling the “fear-factor” – are robots going to steal all of our jobs?
• Developing an RPA Centre of Excellence – best practice and governance

9:30 AM - 10:10 AM The Robotics Revolution – Create your RPA Rulebook

Dariusz Bezeli, CEO Geoban Poland, Geoban Adam Kiwalski, Head Business Shared Services (SSC), Siemens AG Radka Bellissimo, , Director of SSC at Jarden Business Services Group, Newall Brands Herve Hachet, SSC Director, AmerSport Martin Dewalsky, Head of EMEA Order to Cash  and SSC Director , Linde Group Michal Gryglewski, Head of GBS Europe, Sony Pictures


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Dariusz Bezeli

CEO Geoban Poland
Geoban
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Adam Kiwalski

Head Business Shared Services (SSC)
Siemens AG
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Radka Bellissimo


Director of SSC at Jarden Business Services Group, Newall Brands
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Herve Hachet

SSC Director
AmerSport
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Martin Dewalsky

Head of EMEA Order to Cash  and SSC Director
Linde Group
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Michal Gryglewski

Head of GBS Europe
Sony Pictures
Hear from Mike Beatty, Director for Unicef’s Global Shared Service centre, which services 190 countries, about how they are using their SSC as a business transformation catalyst.
The centre is currently stabilising its activities, following a successful rollout in 2016.

• Tackle savings head on to arrive at higher than expected cost savings targets
• Transform beyond cost savings to reduce organization risks and improve quality
• Free up time from other parts of organization to focus on more strategic goals and delivery

10:10 AM - 10:45 AM Developing your SSC as a true transformation catalyst for your enterprise

Mark Beatty, Global Shared Services Center Program Director, UNICEF


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Mark Beatty

Global Shared Services Center Program Director
UNICEF
Keen to catch up with the speakers who just blew your mind with their ground-breaking approaches, or the people you networked with in SSON Bingo? Interested to find out what are the technologies successful
SSC practitioners have implemented?
Then have a quick tour around the buzzing exhibition floor and ask them how they can help with your bottom-line!

10:45 AM - 11:10 AM Morning refreshments and networking break in the exhibition hall

A

During this part of the summit, delegates will be sorted into groups of 15 to take part in interactive discussions around the topics below.
Delegates will get the opportunity to select three topics and will rotate between their choices every 30 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions, guaranteeing a perfectly tailored experience

11:10 AM - 12:50 PM Your interactive discussion groups



Thoroughly enjoyed your peer-led IDG discussion session? Bring your debates to the lunch table! Don’t forget to stop by the Sponsorship Area where quick fire technology showcases are taking place!

12:50 PM - 1:50 PM Networking lunch in the exhibition hall

FINANCE

• Transformation within your finance function no longer needs to cost the earth.
• Achieve high ROI on a budget – showcase those quick wins
• Creating a robotics programme, without the budget – take away knowledge on how to automate without the price tag!

1:50 PM - 2:20 PM Finance transformation on a shoe-string

Herve Hachet, SSC Director, AmerSport


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Herve Hachet

SSC Director
AmerSport

FINANCE

2:20 PM - 2:45 PM RPA Adoption: Innovating the speed of business -

Tim Woodhouse, Strategic Sales, Winshuttle
Winshuttle and Client (TBC)

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Tim Woodhouse

Strategic Sales
Winshuttle

HR

• Develop a blueprint for automation vs RPA – what to use, and when?
• Develop a team to handle your automation strategy

1:50 PM - 2:20 PM Developing a blueprint for the HRSSC of the future – stepping up to value-add, knowledge-based activities

Catalina Magui , Head of HR Shared Service Center, Societe Generale European Business Services


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Catalina Magui

Head of HR Shared Service Center
Societe Generale European Business Services

HR

• Ongoing transformation and change management journey towards GBS
• Accelerating people capabilities and create a multifunctional GBS model- leverage successes and grow together
• Changing the Value Proposition of Shared Services
• Creating a culture of continuous improvement and excellence in performance management to move up the value curve-– cross-functional learning to create nextgeneration Shared Services.

2:20 PM - 2:45 PM Discover how BAT has learned from Finance to create a HR SSC model of the future

Marinela Tanase, Head of HR & Global HR Lead FSS, BAT


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Marinela Tanase

Head of HR & Global HR Lead FSS
BAT

MULTIFUNCTIONAL

• Implement a global CRM function and ensure strategic vision best practice which is shared between your business lines
• Discover how to align your multifunctional SSCs (SSC HR, SSC FIN, SSC IT and SSC Banking Corporate Operations)
• Develop best practice processes to accompany the partners in their transformation by offering Best in Class Business Solutions to deliver the fast growth (100% in 3 years)

1:50 PM - 2:20 PM Treating your SSC as a BPO – generating a culture of CRM Excellence to develop your functional activities with an innovative mindset



MULTIFUNCTIONAL

• Discover the scope and benefits of creating SSO for Procurement
• Making the transition successful - how to successfully partner with the Procurement function
• Future opportunities beyond transactional support. How to create and develop more added value

2:20 PM - 2:45 PM Establishing SSC organisation to help transform a Procurement function

Radoslaw Kucharczyk, Global Programme Director , Mars


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Radoslaw Kucharczyk

Global Programme Director
Mars
Eastern Europe SSON is making it easy for you to connect with providers who can help make a difference to your bottom line! This is your chance to engage with companies who will help transform your shared service
centers into hubs of innovation!

2:45 PM - 3:10 PM SSON solution and technology demonstrations

FINANCE

• Manage the evolution from RtR to Financial Control to drive business outcomes
• Unlock opportunities after centralisation – developing a value proposition
• Navigate the “Big Shifts” required for benefit realisation

3:10 PM - 3:35 PM Strategically position Finance as a key business partner to your organisation in order to drive SSC value-add

Gabor Ziesler, General Manager, Business Shared Services, Budapest, Diageo


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Gabor Ziesler

General Manager, Business Shared Services, Budapest
Diageo

HR

• Creating a robust growth strategy and drive transformation initiatives in order to successfully ramp up your service offering
• Robotics in HR – a vision of the future?
• Creating a customer-focused mind-set to provide best-inclass service and become a true business partner!

3:10 PM - 3:35 PM Eaton’s Case-study – Create your roadmap to 2020 and a successful hybrid HR Shared Services Model

Csaba Szende, HR Leader - EMEA Business Service Centre , Eaton


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Csaba Szende

HR Leader - EMEA Business Service Centre
Eaton

MULTIFUNCTIONAL

Traditionally, SSCs have operated at a break-even, but with over 1/5 of SSCs now operating as a profit centre, do you know what your services are worth?

• Learn how to construct a pricing strategy for your value-add activities
• The road to profit - how is this journey facilitated?

3:10 PM - 3:35 PM Turn your service into a profit - learn the value of your services!

Dariusz Bezeli, CEO Geoban Poland, Geoban


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Dariusz Bezeli

CEO Geoban Poland
Geoban

3:35 PM - 4:00 PM Networking break

• Attracting high performing talent into your SSC: What strategies does your company need to develop around:
- Branding
- University relations
- Company culture

• Deploying and demonstrating clear career and leadership paths in your SSC – develop and engage your staff
• Strategise innovative solutions to finding value-add employees with niche language skills

4:00 PM - NaN:NaN AM What strategies does your centre need to develop your talent capabilities? The Big Eastern Europe Talent Discussion

Stephen Caulfield , Vice President Dell EMC Global Services & GM Dell Bratislava, Dell EMC Zoltan Szabo , EMEA Regional Operations Centre, BT Tommy Fagerland, Managing Director Skandia Operation Center and Skandikon Operation Center, Skandia Marcin Mlynarczyk, Managing Director Shared Services, Lundbeck


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Stephen Caulfield

Vice President Dell EMC Global Services & GM Dell Bratislava
Dell EMC
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Zoltan Szabo

EMEA Regional Operations Centre
BT
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Tommy Fagerland

Managing Director Skandia Operation Center and Skandikon Operation Center
Skandia
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Marcin Mlynarczyk

Managing Director Shared Services
Lundbeck
It is essential that organisations develop innovative and well-thought out solutions to retain top talent. In this interactive panel discussion, you will hear from leaders who are:

• Implementing innovative strategies to capture engagement levels
• Successfully turning around their attrition issues by embedding leadership programmes and career pathways
• Developing an innovative retention and reward programmes
• Create and embed a knowledge retention strategy

4:45 PM - NaN:NaN AM Your well-defined retention strategy - a critical element of success - The Big Eastern Europe Talent Discussion

Jamie Anderson, Head of GBS Europe, BP Kim Leandersson, General Manager Shared Services, Tele 2 James Nelson, Finance Director SSC, Computacentre Catalina Magui , Head of HR Shared Service Center, Societe Generale European Business Services Mark Saunders, Senior Partner, Proservartner Peter Cszuka, General Manager Business Services , Lexmark




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Jamie Anderson

Head of GBS Europe
BP
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Kim Leandersson

General Manager Shared Services
Tele 2
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James Nelson

Finance Director SSC
Computacentre
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Catalina Magui

Head of HR Shared Service Center
Societe Generale European Business Services
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Mark Saunders

Senior Partner
Proservartner
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Peter Cszuka

General Manager Business Services
Lexmark
Dr. Jane Ellis will delve into the changing skillsets, capabilities and future requirements of the shared service professional.
This session will explore the digital transformation within Shared Services and what is required to take it to the next level, highlighting key skills needed to get the right team in place to form the shared service workforce of the future.

5:20 PM - 5:50 PM Forward Talent - Defining the Workforce of Tomorrow

Dr Jane Ellis, Managing Director and Head of Citi Shared Services EMEA, citi


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Dr Jane Ellis

Managing Director and Head of Citi Shared Services EMEA
citi

5:50 PM - 6:10 PM Chairs closing remarks, invitation to drinks

Official Eastern Europe Expo Hall Wine and Beer Tasting!
At Eastern Europe SSOW, we party like no other! There’s no better way to connect with your peers than by sharing a few drinks together!
Let your hair down and enjoy a wine or a beer to discuss the findings of the day!! Join us in the expo hall for our drinks reception where we make new connections and meet our speakers and thought leadership experts!

6:00 PM - 8:00 PM END OF DAY THEMED DRINKS