AVP, Strategic Accounts
2:10 PM Workshop F Stepping Beyond the Bots – Why Order to Cash Business Services Need More than RPA
SSC are perfectly placed to be testers and adopters of new technology. Nobody could have anticipated the impact of RPA on the SSC industry, but there is growing dissatisfaction among GPOs and finance leaders about maintenance and the constant requirement of manual input and supervision. A perfect segue to the frontier of Artificial Intelligence and Machine Learning. Discover how pioneering SSC/GBS are already combining RPA and AI for the next level of process efficiency and effectiveness.
Key Takeaways from this session:
· Understand the impact that an RPA and AI combination would have on more than 30 staple activities across key order-to-cash functions
· Understand the activities where off-the-shelf RPA solutions gain an edge over maintenance-intensive, custom-built RPA solutions
· Real life examples of how “machine-life” is already stepping into knowledge-based work OTC activities.
· Discover how skillset upgradation could help achieve the balance between your human and virtual workforce.