10 - 12 September, 2019 | Prague, Czech Republic

Krystian Bestry

Chief Executive Officer
Adaptive Solutions & Advisory Group

2:10 PM Workshop E GBS Transformations

Knowledge management as a base for your GBS transformation journey

The transition from multi-country operations or multi-centre SSCs into a Global Business Services model is not easy to make. Talent competition in any favorable location makes knowledge management priority number one for the execution of transition programmes and GBS operations.

The session will address key risks associated with knowledge management at transition phase and GBS steady-state, with Business Services leaders and practitioners’ insights on mitigation strategies and different methodologies applied to maximise the standard global operating model for the business transformation.
• System standardisation vs. process documentation
- leverage your transition approach for data & knowledge repository
• Global Process Ownership - establish cross-functional management for business accountability for process
• Arm your GBS operations with relevant knowledge management methodologies
• Build the base for RPA - modern documentation solutions used to enable process automation.

Krystian Bestry, Chief Executive Officer,
Adaptive Solutions & Advisory Group

Check out the incredible speaker line-up to see who will be joining Krystian.

Download The Latest Agenda